Corporate Social Responsibility

Mindful of its responsibilities as a retail and fashion leader, the Galeries Lafayette group pursues a comprehensive sustainable development policy designed to make it a global pacesetter as a French retail leader with an ethical, responsible approach. That goal to become a responsible retailer, part of the circular economy and focused on human values, is implemented through five action plans paired with objectives for 2030 that aim to meet future challenges. Its success is dependent on all stakeholder: clients, employees, brands, partners and suppliers.

Our Areas of Focus

We want to consolidate our responsible development goals through a strategy of partnerships
serving our values and aligned with our core business through five action plans. 

SustainableDevelopment Report

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Building and supply flow performance

Building and supply flow performance

The Galeries Lafayette group implements an ambitious energy policy aiming at becoming carbon neutral. Owning the majority of its stores, the Group undertook to precisely measure its environmental footprint in 2015, in order to engage all the levers of performance at its disposal. It also encourages urban biodiversity in its stores

Our 2030 targets

  • 100% of consumed energy coming from renewable sources with at least 20% of in-house production
  • 0 carbon emission in transport stream
  • Reduction of our energy consumption by 40% compared to 2015

Our actions

  • 100% of in store electricity  comesfrom renewable sources since January 1st , 2016, and a 100% LED charter was created
  • Establishment of a back-up system and Centralized Technical Management (CTM) to better measure and control energy consumption
  • Integration of six trucks running on natural gas during the partial renewal of the BHV MARAIS Rivoli’s fleet
  • Reduction of 5% of the Group's greenhouse gas emissions by 2015
  • Grading for the first time in 2015 by the European TK'Blue Agency to establish a benchmark for improvement
  • A 1000 sqm vegatable garden on the terraces of the Galeries Lafayette Haussmann, and two more in project (at BHV MARAIS Rivoli and Galeries Lafayette of Annecy)
  • Beehives on the roofs of the Galeries Lafayette of Strasbourg, Haussmann and Nice Masséna

 

The value of materials

The value of materials

The Galeries Lafayette group is committed to combat wastage and to set virtuous cycles aiming at zero waste.

Our 2030 targets

  • 100% of our waste recycled 
  • 100% donation of unsold non-food and food products
  • Internal reuse of 10% at least of our waste

Our actions

  • Support stores to reduce waste production and develop responsible bags
  • Work on in-store recycling (5,762 tonnes in 2015)
  • Give new use to  unsold products: distribution of non-food products through partnerships with Agence du Don en Nature (ADN), Emmaus Défi and Dons solidaires, and donation of unsold foods locally

 

Ethical brands

Ethical brands

The responsible approach of the Galeries Lafayette group integrates all its stakeholders with the aim of fostering an ethical and responsible fashion and transparent communication regard the value chain and each product’s lifecycle.

Our 2030 targets

  • 100% of own brand products labelled Fashion Integrity
  • 20% of national brands meeting our responsible consumption criteria 
  • 10% of our revenue from services encouraging responsible consumption 

Our actions

  • An objective of revalorization of natural chains, supported by the project LIVING BLUE, an ethical collection developed with the CARE NGO to enhance natural indigo sector in Bangladesh 
  • A code of conduct for suppliers of own-brand products
  • Social audits integrating environmental modules for sites with potential significant impacts
  • Sustainable purchasing training involving stakeholders from partner organizations
  • The ambition to promote responsible fashion through the launch of the own-brand collection Fashion Integrity, traceable from the field to the store (winner of the Innov'Action Challenge 2014, an internal innovation challenge)
  • Support to creation with Sakina M'sa and her concept store "Front de Mode"

 

Caring for all

Caring for all

The Group puts its ambition of responsible employer and its corporate values At the heart of its approach,: passion for our customers, daring to innovate, stronger together, striving for excellence.

Our 2030 targets

  • NPS Client Satisfaction Index at 90%
  • 10% of our suppliers from the social and solidarity economy
  • 80% of our employees committed in the long term

Our actions

  • Encourage well-being at work through the investigation of commitment "Echos"
  • Encourag innovation and collaboration with the Lafayette Innov'Action Challenge in 2015
  • Implement Lafayette Entraide, a listening and coaching service for employees
  • Creation of an ethical code highlighting the Group's values ​​and involving both employees and stakeholders
  • Policy of accessibility to art for all employees, in line with the Group's commitment to cultural patronage and promotion of creation through its corporate Foundation

 

The Art of Giving

The Art of Giving

The Group’s partnerships lend greater force and visibility to our sustainability goals. The supported associations are a reference in their fields, and more than to support, the Group’s will is to go towards these partnerships in the long term.  

Our 2030 targets

  •  10% of employees committed in skills sponsorship
  •  20% of our clients collaborating in our sponsorship
  •  +20% of recipients for the Group donations and sponsorship

Our partnerships

We wanted to build on our responsible development process through a policy of partnerships
and donations related to our values and businesses.